FAQ- Frequently Asked Questions

Frequently Asked Questions (FAQ's) - The Unknown Children

Welcome to the Frequently Asked Questions (FAQ) page for The Unknown Children, your go-to resource for everything related to our boutique children’s clothing. Below, you’ll find answers to common questions about our limited-edition collections, sizing, shipping, sustainability practices, and more. We hope this helps you have the best shopping experience possible!

  1. What is The Unknown Children?

The Unknown Children is a boutique children’s clothing brand by CROSS BRAND. We specialize in creating exclusive, limited-edition clothing for kids that combines creativity, comfort, and sustainability. Our one-off releases are designed to celebrate individuality, using eco-friendly materials and ethical production processes.

  1. What makes The Unknown Children clothing unique?

Our children’s clothing collections are one-off, limited-edition releases, meaning once a collection is sold out, it’s gone forever. Each piece is designed with careful attention to detail, using high-quality, sustainable materials that make our clothing not only stylish but also eco-friendly. We take pride in creating boutique children’s clothing that is as unique as your child.

  1. How do I know what size to order for my child?

We’ve made it easy to find the perfect size with our comprehensive Sizing Guide. Simply measure your child’s height, chest, waist, and hips, and compare the measurements to our size chart to select the best fit. If your child is between sizes, we recommend sizing up for added comfort and longer wear.

  1. Do you offer international shipping?

No. We do not offer international shipping at this time.

  1. How long does it take to receive my order?

For domestic orders within Australia, we offer both standard (3-7 business days) and express shipping (1-3 business days). International orders typically take 7-14 business days for standard shipping, though express options are available for faster delivery. All orders are processed within 1-2 business days, and you will receive tracking information via email once your order is shipped.

  1. Do you offer free shipping?

Yes! We offer free standard shipping on all domestic orders over AUD $150 within Australia. International shipping costs vary depending on location and order weight, and these fees will be calculated during checkout.

  1. What is your return policy?

We want you to be completely satisfied with your purchase from The Unknown Children. If for any reason you need to return or exchange an item, we offer returns within 30 days of the delivery date, provided the item is in its original, unworn condition with tags still attached. For more details, please visit our Returns & Exchanges page.

  1. How are your clothes made?

At The Unknown Children, we are committed to sustainable fashion. Our clothes are made using eco-friendly materials such as organic cotton, sustainable linen, and recycled fabrics. We work with ethical manufacturers to ensure that our production processes minimize environmental impact and maintain high standards of quality.

  1. Will you restock sold-out items?

No. Our collections are limited-edition, one-off releases, which means once a piece is sold out, it will not be restocked. This makes each item from The Unknown Children unique and exclusive. We encourage you to shop early for new collections to ensure you don’t miss out on our boutique children’s clothing.

  1. How can I stay updated on new releases and exclusive drops?

To stay informed about our upcoming exclusive collections, special promotions, and fashion inspiration, follow us on social media and subscribe to our newsletter. Be the first to know about our one-off boutique children’s clothing drops by connecting with us on Instagram, Facebook, TikTok, and Pinterest.

  1. How do I contact customer support?

We’re here to help! If you have any questions or need further assistance, you can reach our friendly customer support team via email at theunknownchildren@gmail.com. You can also visit our Contact Us page for more information on how to get in touch.

  1. Can I collaborate with The Unknown Children or stock your brand?

We love collaborating with like-minded individuals and businesses! If you’re interested in collaborating or stocking our boutique children’s clothing, please contact us at theunknownchildren@gmail.com. We look forward to exploring potential partnerships.

  1. Are your clothes safe for children with sensitive skin?

Yes! We use natural fabrics that are gentle on sensitive skin. Our clothing is made without harmful chemicals or dyes, making it perfect for children with allergies or skin sensitivities. You can trust that The Unknown Children clothing is both safe and comfortable for your little ones.

  1. What payment methods do you accept?

We accept a variety of secure payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other digital payment options. All transactions are processed securely, and your payment information is kept safe.

  1. Can I customize or personalize my order?

At this time, we do not offer customization or personalization services. However, our exclusive, limited-edition collections are already unique and special, making every purchase from The Unknown Children a one-of-a-kind find!

  1. How do I care for my children’s clothing from The Unknown Children?

To ensure the longevity of your child’s clothing, we recommend following the care instructions on each garment’s label. Most of our pieces can be machine washed on a gentle cycle with cold water and tumble dried on low heat. For specific care tips, refer to the product details on our website or check out our Clothing Care Guide.

  1. Is The Unknown Children an ethical brand?

Absolutely! At The Unknown Children, we prioritize sustainability and ethical production. Our materials are eco-friendly, and we work closely with manufacturers who follow fair labor practices. We are committed to reducing our environmental impact while providing high-quality, ethically-made children’s fashion.